Returns, Exchanges, & General Policies
Refunds & Exchanges
Merchandise is available for a one time exchange or store credit within 14 days of purchase. Item must be in original condition. A 15% restocking fee will be applied.
Please contact us here if you need to initiate a return for store credit or exchange.
However, please note that antique and vintage items as well as any special order, layaways, or sale items are FINAL SALE and are not eligible for return or exchange.
Please note: MILLAY is not responsible for lost or stolen packages. Once a shipment has left our facilities with a tracking confirmation number, ownership of the item(s) is transferred to the buyer. However, we will help you out to the best of our abilities. If a package is delayed please contact us.
Packages under 13 oz. ship via First Class Mail.
Packages over 13 oz. ship via Priority Mail.
Occasionally, oversized or heavier home items will be shipped via USPS Standard Mail or UPS Ground Shipping to allow for more manageable shipping costs.
All items ship via USPS First Class International or DHL Express unless otherwise requested.
VAT charges and customs fees are the responsibility of buyer.
We will not mark an item as a "gift" nor will we reduce the value of the package on customs forms. This is illegal, and as such, can result in heavy penalizations. Customs and import duties are levied by the receiving country, and are therefore the buyer's responsibility.
We are happy to offer local pickup for customers in the Philadelphia, Pennsylvania area. Arrangements must be made the day of purchase and pickup for the item(s) must be made within five business days of purchase. To waive shipping costs for local pick-up, enter LOCALPICKUP at checkout.
USE AND COLLECTION OF INFORMATION
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. We may disclose your personal information when you ask us or we believe we are required by law to do so.
Email marketing: With your permission, we may send you emails about our store, new products and other updates. You can opt out of these emails at any time using the Unsubscribe instructions provided in such communications or contacting us here.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, or arrange for a delivery, we imply that you consent to our collecting and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us here.
Our online store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Google Analytics: This website uses Google Analytics, including Demographics and Interest Reporting, to help us learn about who visits our site in an effort to enhance customers' shopping experience and improve the performance of our operations. Google Analytics uses first-party and third-party cookies to track visitor interactions with our site. Google collects this information anonymously without identifying individual visitors. You can opt out of Google Analytics without affecting how you use this site. For more information, visit this Google page.
Links: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
The Children's Online Privacy Protection Act (COPPA) imposes certain requirements on web sites directed at children under 13 that collect information on those children and on web sites that knowingly collect information on children under 13. Millay Vintage and all it's affiliated sites (shop, blog, and official social media accounts) are not directed at children under 13 and we do not knowingly collect any personal information from children under 13.
Have a question we didn't address? Drop us an email and we'll respond as soon as we can!
Last Updated: 05/25/2017